Terms and Conditions (T&C)
This Terms and Conditions (T&C)
agreement is the agreement that includes the terms, the rules and the
guidelines of acceptable behavior and other useful sections to which users
(customers) must agree in order to use or access or register jitben.com
(e-commerce website/ online commercial center) and its mobile app. These are
the T&C administering your admission and use of jitben.com alongside its
related sub-areas, destinations, portable application, and apparatuses (the
"Website"). By using jitben.com, you, a registered or guest user in
terms of the eligibility criteria set out herein (“User”) agree to be bound by
the T&C.
This agreement is considered as
successful upon your utilization/use/admission/registration with jitben.com
which means your acknowledgment of these T&C. This
e-commerce site is designated, claimed and worked as a sister concern of
Rinomas Bangladesh Limited, a company formed under the Companies Act, 1994 in
Bangladesh. The Website is operated by jitben.com, under the laws of Bangladesh
having its registered office at 9/4, Ring Road, Garden Street, Shyamoli, Dhaka,
Bangladesh. Use of jitben.com is available ONLY to such individuals/entities
that can legally make contract under the Contract Act, 1872. To put it simply,
this e-commerce site (jitben.com) may be used by (i) natural persons who have
reached 18 years of age and (ii) legal entities (companies, enterprises, and
other lawful organizations). Users below the age of 18 must obtain permission
from parent(s) or legal guardian(s), who by accepting this T&C agreement shall
agree to take responsibility for your actions and any charges associated with
your use of this e-commerce website and/or purchase of Goods. We name all of them under the title
of “user”.
Almost all contents set out herein are
in conformity with “Digital Commerce
Operation Guidelines 2021”, (WTO cell, Ministry of Commerce, Circular no:
26.00.000.133.93.026.19.119 dated 04 July 2021) and the contents set out
herein form an electronic record in terms of Information & Communication
Technology Act, 2006 and rules there under as applicable and as amended from
time to time. As such, this document does not require any physical or digital
signatures and forms a valid and binding agreement between the Website and the
User.
If any content set out herein does not
follow “Digital Commerce Operation
Guidelines 2021”, the content will be deleted from the platform.
The authority (jitben.com) reserves
100% rights to change or modify these Terms (including our policies which are
incorporated into these Terms) at any time. Please,
read this T&C agreement carefully. By accessing and using jitben.com, you
are agreed that you have read, understood and accepted the T&C agreement
including any additional terms and conditions and any policies referenced
herein, available on the website or available by hyperlink. If you do not want to be bound by this
T&C, please do not subscribe to or use the Website or services of jitben.com.
Definition of terms
§ "Agreement" refers to these Terms and
Conditions(T&C), the Privacy Policy, any Purchase Order (PO) form and
payment instructions provided to you;
§ "Privacy Policy" represents the policy displayed
on jitben.com which details how we collect and store your personal data;
§ "you",
"your" and "yours" refer to you (the person accessing jitben.com)
and placing orders for product/goods or services from the website or from any
other channel provided by jitben.com;
§ "we", "us", "our", and "jitben.com"
are references to the Company;
§ "Website" means our Website http://www.jitben.com
or our mobile apps on which we offer products, goods or services.
Your jitben.com account:
You will need to create an account on
our e-platform (jitben.com) for you to use the e-shopping website.
·
When you create the account, we may ask
you to provide your personal information including a valid and current email
address, a mobile phone number, national ID number (if required), and a unique
password.
·
To place an online Purchase Order (PO),
depending on which payment method you select, you may possibly need to provide
us with your Debit/Credit card details or other valid mode of payment details.
·
Your unique PIN/password should not be
shared with anyone and you agree to keep it secret at all times, and also you
are solely responsible for keeping the password safe. Save for cases of fraud
or abuse which are not your fault, you wholeheartedly accept that all POs
placed under your jitben.com account are your sole responsibility.
·
The authority (jitben.com) shall not be
liable for the PO that encounters delivery problems due to partial, incorrect
or missing information provided by you in your account. You are bound to
provide information that is 100% correct, complete, and authentic for the
proper processing of the PO, including your delivery address details and
contact information.
·
We only entertain the name of an
account holder as the owner of and the client of the product(s) which has been
ordered from the respective jitben.com account.
·
If you want to delete your jitben.com
account, you have to send an e-mail to the authority (jitben.com) for the same.
Please note that the authority (jitben.com) reserves the right to refuse
service, terminate accounts, terminate your rights to use jitben.com’s
services, remove or edit content, or cancel orders in its sole discretion, if
the authority rationally believes that:
A. Someone other than you is using your account without your
permission; or
B. Where you are distrusted or exposed or suspected or
discovered to have been involved in any action or behavior that is in breach of
these T&C, jitben.com policies and rules, or involved in activity or
conduct which the authority deems by its sole discretion to be an abuse of the
e-site;
C. Multiple accounts owned by a single user even with different
mobile numbers;
Please note that the authority is not
bound to provide the balance amount of (cash back/loyalty point) to you if your
account is blocked or banned. Any kind of balances paid by you would be
refunded to you within a reasonable time period. This calculation may depend on
your total payment vs. the cash back you already received and had used.
Purchasing Order (PO)/
Your Order:
Your
order is an offer to us (jitben.com) to buy product(s), goods, and service.
·
When you place an order to purchase products/goods/ service from
us, you will receive a phone call and / or an e-mail or SMS to your mobile
phone number confirming receipt of your order containing the details of your
order (the "Order Confirmation E-mail and/or SMS").
·
The Order Confirmation E-mail and/or SMS is acknowledgement that
we have received your order, but does not confirm acceptance of your offer to
buy the product(s) ordered; that when we send the Order Confirmation E-mail
and/or SMS a contract called an “agreement to sell” is concluded in accordance
with Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the
property in the goods is to take place at a future time when the product(s)
is/are delivered to your designated address.
·
We only accept your offer, and the above “agreement to sell”
becomes a contract of sale for product(s) ordered by you in accordance with
Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are
delivered to your designated address and at that time the property in the goods
is transferred from us to you.
·
Any order that you place
with us is subject to product availability, product weight and price variance,
delivery capacity and acceptance by us. You must inform us immediately if any
details are incorrect. You receive an automatic confirmation does not
essentially mean that either we will be able to fill your order or your order
is confirmed.
·
Once we have sent the confirmation electronic mail or SMS we
will immediately check the availability and delivery capacity of product/goods/
services. The confirmation message will specify delivery details including the
approximate price and delivery time, slot specified by the system or chosen by
you and confirm the approximate price, product weight of the Delivery, Goods
and Services ordered. If applicable, order (s) will include delivery fees
and applicable tax (e.g. goods and services tax, value-added tax, etc.), if
any.
Minimum Order
Value –
The minimum order value
is BDT500/- The PO requires
meeting the minimum order value (“MOV”) before the Order is placed and
delivered to the client/ customer. If an applicable PO(s) fails to meet the
MOV, the customer will have the option to add more products/ Goods to his/her
order/ cart.
Special
Instructions – jitben.com
and the vendor (as the case may be) rationally make an effort to comply with
the customer’s special instructions (if any) for an order. Nevertheless, in
some cases, where this is not practical or commercially sound, jitben.com
and/or the vendor reserve the right to proceed to prepare the order as per
Standard Operating Procedures (SOP). Neither jitben.com nor the vendor shall be
responsible to replace or refund an order which does not conform to special
instructions provided by you. And also jitben will take all reasonable care,
in so far as it is in our authority to do so, to keep the particulars of your
order and payment safe. However, in the absence of negligence on our part we
cannot be held liable for any loss you may incur if a third-party (parties)
procures unlawful access to any data you provide when accessing or ordering
from the Website of jitben.com. Please note that
your Order may be subject to additional terms and conditions provided by us as
well as the Vendor.
Mode of Payment:
Payment must be made either at the time of
ordering the delivery of product (s), goods or services from us by Debit/Credit
card/ Mobile Financial Services (MFS)/other digital payment options or at the
time of delivery by cash/ Cash On Delivery (COD). Failure to pay on time will
result in the cancellation of your order. The authority (jitben.com) reserves
the right to offer extra mode of payments and/or remove existing the existing
one, at any time with prior notice on the website. If shopper/ customer opt for
paying an online payment method, the payment shall be processed by our 3rd
party payment service provider(s). With our respected customer/ shopper’s
permission, his or her Debit/ Credit Card / payment information will be stored
with our third party payment service provider(s) for the future orders. They
authority of jitben.com does not store your card or payment information. The
client/customer has to make sure that he or she has sufficient funds on his/
her Debit and Credit Card to make the complete payment of an order. It is noted
that jitben.com shoulders responsibility for the payments made on our e-site
including refunds, exchange, chargebacks, cancellations, and dispute
resolution, provided that a reasonable and justifiable claim has been made in
accordance with this T&C.
Supply Policy
·
Jitben.com, itself does not produce or
manufacture any product; therefore jitben.com tries to control the quality, but
does not give quality assurance for any. Jitben.com believes the manufacturer/
vendor/ supplier are fully capable of assuring the quality of every product.
·
If any user/customer at the time of
receiving the order delivery, finds any product injurious to health or
threatening to life/ security, please, return the product/goods/services at the
time of delivery (immediately) to the delivery person.
·
All products displayed on the website
are subject to change and are subject to availability. That means supplying (all Orders/ POs
received by jitben.com) is subject to availability of stock. The Orders/POs can
be cancelled by jitben.com due to stock related hitches at any time, and any
duration, irrespective of timeframe.
Delivery Policy of Jitben.com
Since timely delivery is one of our top
priorities, so we try to deliver goods/products/services quickly and
efficiently at your door-step. Jitben.com
is committed to deliver products according to the GoB “Digital Commerce Conduct Regulation-2021”
(WTO cell, Ministry of Commerce, Circular no: 26.00.000.133.93.026.19.119 dated
04 July 2021).
·
The products/services/ goods which are under advance payment will be
sent to delivery channel company within 72 hours upon ordered.
·
Within
Dhaka city area the delivery will be made in 5 working days and outside Dhaka
city area the maximum delivery time is 10 days.The above two promises are
conditional based on availability, reachability and unavoidable circumstances,
such as law & order situation, government imposed road blocks, too remote
areas or unreachable locations, road accidents, unintentional product damage,
floods / earthquakes/ adverse weather conditions, public holidays / protest / strikes/
pandemic / lockdown. Due to unavoidable circumstances delivery time may be
longer.
·
Jitben.com
shall not take any responsibility of the non-delivery if the following reason
occurs: incomplete / wrong address, customer unavailable to receive items,
customer did not response phone time and again.
·
Product(s), goods and services will be
delivered with minimal charge ( except for some specific campaign/ offer) to
the address designated by you at the time of placing order;
·
If your order is missing when you already
have paid a portion in advance, jitben shall return your advance within 10
working days. In fact, the product delivery shall depend on the stock
availability of the product;
·
We will try our level best to deliver
within the time frame stated; nevertheless, we will not be liable for any loss
caused to you after you receive the delivery of product/goods and so on. In
case of any discrepancy, please contact our customer care unit.
·
Delivery might be delayed due to force majeure
events which are included, but not limited to, political unrest, political
event, government restrictions, lock-down, national/public holidays/official
holiday(s), and so forth.
·
If the products/goods are not available
or there is no delivery capacity, or additional information requires, we will
also let you know by text message (SMS) or cell phone call.
·
In case of a delayed delivery, the delivery
charge will neither be annulled nor refunded by jitben.com. In this case, we
possibly will consider any kind of discretion.
·
If customer (s)/ client(s) fails to
accept the delivery (product/ goods/ service) at the time they are ready for
delivery, or jitben.com is unable to deliver at the nominated address and time
due to your failure to provide appropriate instructions, or authorizations,
then such product/goods/ service shall be deemed to have been delivered to you
and all risk and responsibility in relation to such goods shall pass to you.
Any storage, insurance and ancillary costs which may incur as a result of the
inability to deliver shall be your obligation and you shall indemnify jitben.com
in full for such charge/cost.
·
Please
note that for delivering fragile and/or sensitive items (example: electronics,
home appliances, decorative items, crockeries etc.) delivery charge may be
higher than others products;
·
Delivery
charge(s) may applicable if seller delivers the product(s).Waiver of the
delivery charge(s) may depend on different circumstances such as delivery area,
road conditions, transportation cost etc.
·
If
collection or delivery of a consignment takes place at your premises, we shall
not be under any obligation to provide any equipment or labor or any associated
cost(s) which, apart from the driver collecting the Consignment, may be
required for loading or unloading of a Consignment. Delivery charge does not
include any installation cost. Installation cost (if there is any) is subject
to supplier’s policy;
·
Provision of the home delivery in case of
multi-vendor is/are subject to carrier and sellers’ delivery policy.
·
If any delivery fails due to customer
negligence or any other reason from the customer’s end, then the customer is
bound to pay the return courier charge(s) as well as the redelivery charge(s).
Cancellation of
Your Oder
·
You ( customer) are required to notify
us immediately if you take a decision to cancel your order, preferably by
phone, and quote your order number and every details of the order possible;
·
We may cancel a contract /order due to
product unavailability, price variance or for any other pertinent and
substantial reason. We will inform you if this happens and we will refund any
payment that you have made.
·
To put is simply, jitben.com retains a
legally enforceable right to cancel any order (s) at its sole discretion prior
to dispatch and for any reason which is included but not limited to: the
product being mispriced, out of stock, expired, defective, malfunctioned, and
containing incorrect information or description arising out of technical or
typographical error or for any other substantial reason.
·
You have the right to cancel your order
only if we or our vendor has not yet accepted your order. Should you still
decide to cancel your order after it has been accepted by us or the vendor, you
understand that you shall forfeit the delivery of your cancelled order and
cash-on-delivery may be removed from your list of available payment methods for
your upcoming orders.
Return Policy of
jitben.com
·
If
any customer finds his/her purchased item is damaged/flawed or
incorrect/incomplete at the time of delivery, you are requested to contact with
us through the relevant return window. Your item may be eligible for price cut
or replacement depending on the valid complaint, condition, and class of the
item;
·
The
product must be unused, unworn, unwashed and without any flaws. If a product is
returned to us in an inadequate condition, we reserve the right to send it back
to you.
·
The
following products are not allowed to be returned: Underwear, Swimwear,
Skincare, Cosmetics & Perfumes (once opened), Personal hygiene items such
as earrings, wigs, nose pin and combs, Consumables such as cigars and
beverages.
·
The
product must be returned in the original and undamaged manufacturer packaging /
box. If the product was delivered in a second layer of jitben packaging, it
must be returned in the same condition with return shipping label attached. Do
not put tape or stickers on the manufacturer’s box.
·
For apparatus/ electronics related issues
after use or the lapse of the arrival window, we will refer you to the brand guarantee
focus (if applicable);
·
You are requested to provide/submit
correct documents and evidence regarding your return claim (i.e. unboxing
video, receiving invoice, spot-on cellphone number, etc.) and also the product must include the original
tags, user manual, warranty cards, freebies and accessories
Three (03) Days Return Policy
ü The authority (jitben.com) is offering “a-3-day-return-policy”
for ensuring the purchaser(s) /shopper(s) are 100% satisfied with product(s) or
service at small courier cost/charge. You are requested to provide/submit
correct documents and evidence regarding your return/refund claim (unboxing
video, receiving invoice, spot-on cellphone number, etc.).
ü This policy period starts from the time of the first
attempted delivery. It has to be noted that returns will ONLY be accepted if
the following conditions are met:
|
Why Returns |
The Returned Product/Goods/Items Have to be |
|||
|
|
Good Condition |
Sealed |
Complete ( Free
Gifts, Accessories, Original Packaging) |
Tag &
Labels attached |
|
Wrong Item |
YES |
YES * |
YES |
YES |
|
Physical Damage |
NO |
NO |
YES |
YES |
|
Faulty Item |
YES |
NO |
YES |
YES |
|
Incomplete Item |
YES |
NO |
NO |
YES |
|
Parts Missing |
YES |
NO |
NO |
YES |
|
Please note that sold product (s) that already are used
by the customer/client is not returnable and altered product (s) is not
returnable |
||||
*Product
sealed should not be broken except for item type that cannot be differentiated
visually based on information provided on the box/ packaging only
ü
Purchased products are not returnable
if it exceeds a five-day timeframe after the sale is made
Ways to return a product on jitben:
Step
1: First go to jitben.com website
and sign in to your “jitben account”.
Step
2: Then go to “My Account” and select your
“Account Profile”.
Step
3: Now, from your account profile click on
“ORDER HISTORY AND DETAILS”.
Step
4: In this stage, select the product
“Details” you want to return. You will see the “Details” option providing your
product is “Delivered”.
Step
5: Now, on “Details” page please select the
“Product fill Form”, provide explanation why you want to return the product
with valid reasons and click on “Request a Return”.
Step
6: Now, pack your received parcel with the
product in the original and undamaged manufacturer’s packaging as delivered to
you and secure the return label on top of the return package. Please record
unboxing video, attach and send us back. Please send back the product to
“jitben” with the same delivery agency with charge prepaid within 03 (three)
days after received. If the products are Cash On Delivery (COD), then please
return products instantly with your explanations.
NB. Product(s) cannot be returned once
received by the customer under COD basis purchased.
Replacement
Policy of jitben.com
The customer may claim a replacement
benefit of the product subject to the following conditions:
·
Serious problems with the product (such
as: broken product, torn, wrong size, product not working, product does not
match with the picture at all, etc.;
·
The product MUST BE 100% intact with
the box;
·
Within 24 hours (Maximum) after
receiving the delivery (product), the customer has to lodge a complaint to complain@jitben.com
Refund Policy of
jitben.com
The customers are requested to submit
correct documents and evidence regarding your refund claim. jitben will process
customer’s refund based on the following method:
(A)Refund
from returns - Refund is processed once your item is returned to jitben’s
warehouse and QC is successfully completed. (B) Refunds from cancelled orders -
Refund are automatically started once cancelation is successfully processed.
(C) Refunds from failed deliveries - Refund process starts when the item has
reached the seller. Please take note that this may take more time depending on
the area of your shipping address.
·
To get refund, at first, inform us
through an e-mail to info@jitben.com or call us at 01810198750 (10am-6pm).
Please, note that to avail a full refund, you have to send the product our
office in absolutely good condition at your own cost.
·
The COD refund process may take up to
five (05) working days or more depending upon the payment service gateway
provider’s clauses. The refund will be begun within the same payment channel
but jitben.com has the right to consider/reconsider refund via another flexible
channel(s) to make the refund system faster or to make it easier for the
customer.
·
If the cancellation was made in time
before the delivery vehicles/ couriers are dispatched, we will refund or
re-credit your debit or credit card with the full amount within 10 working
days. If the refund is not adjusted within 10 working days of initiating, you
have to call us on 01810198750, during 10:00AM-6:00 PM to get further
assistance. Please note that you have to lodge an application or mail us at
complain@jitben.com for a refund within 24 hours after delivery of your product
or contact us at 01810198750.
·
In the unlikely event that our delivery
team delivers a wrong/damaged item, you have the right to reject the delivery
of the wrong item before receiving and you shall be fully refunded for the
missing/wrong/damaged item. If the delivery team does a partial delivery (a few
items may not be available), we will let you or may well in advance propose a
replacement for missing items. You have the right to refuse a partial order
before delivery and get a refund.
·
You will not be eligible for any extra
cash back/bonus against your principal amount in case of refunds. And also jitben.com
is not bound to pay any kind of service charge or cost for the refunded amount.
·
In case of advance payment made by the
customer, due to the unavailability of the product or out of stock or disinterest of customer,
the same account number ( with jitben.com) by which advance payment was made
will be entertained; Please note that regarding BOGO offer, refund/replacement
policy will NOT be applicable.
·
In case of online Payment Orders Refund: You have the right to claim a refund for a cancelled order
only if we or our vendor has not yet accepted your order. Should you still
decide to cancel your order after it has been accepted by us or the vendor, you
understand that NO refund (whether in whole or in part) will be made to you.
Consequently, you forfeit the delivery of your cancelled Order.
·
Modes
of Refund: In case of Bank Deposit, the bank
account details provided by the customer must be correct and the account must
be active and should hold some balance. Regarding Debit Card or Credit Card, If
the refunded amount is not reflecting in your card statement after the refund
is completed and you have received a notification by jitben, you are requested
to contact your personal bank. In terms of bKash / Rocket Mobile Wallet,
similar to bank deposit, the amount will be refunded to the same mobile account
details which you inserted at the time of payment. Talking about Refund
Voucher, the Vouchers will be sent to the customer registered email ID on
jitben.com and can be redeemed against the same email ID.
Following cases products shall not be eligible for return
or replacement:
Incidental damage due to malfunctioning of product;
·
Any consumable item which has been used/installed;
·
Products with tampered or
missing serial/UPC numbers;
·
Damages due to misuse of product;
·
Digital products/services;
·
Any damage/defect which
are not covered under the manufacturer's warranty;
·
Any product that is returned without all original packaging and
accessories, including the box, manufacturer's packaging if any, and all other
items originally included with the product/s delivered;
·
If jitben.com has any suspicion or knowledge that any of its
buyers and sellers are involved in any activity that is intended to provide
claims or information that is false or not genuine, jitben.com may also, while
reserving its rights to initiate civil and/or criminal proceedings against such
member buyers and sellers, at its sole discretion, suspend, block, restrict,
cancel the Display Name of such buyers and sellers and/or disqualify that user
and any related users from availing protection through this program. Customers
who have been blocked for any suspicious or fraudulent activity on the site
will not be allowed to return their products.
·
Jitben.com reserves its right to initiate civil and/or criminal
proceedings against a user who, files an invalid and/or false claims or
provides false, incomplete, or misleading information. In addition to the legal
proceedings as aforesaid, jitben.com may at its sole discretion suspend, block,
restrict, cancel the Display Name [and its related Display Names] of such user
and/or disqualify that user and any related users from availing protection
through this program. Any person who, knowingly and with intent to injure,
defraud or deceive, files a Fraudulent Complaint containing false, incomplete,
or misleading information may be guilty of a criminal offence and will be
prosecuted to the fullest extent of the law.
Promotional Activities
of jitben.com
To promote its services, goods and products
jitben.com uses a wide range of sales promotion, publicity, direct mail,
exhibition, packaging, commercials which are truthful and are not misleading or
unfair to the best of our understanding and belief. All users are requested to
go through the related information contained in the Website before using our
service and it will be assumed that every user is aware of every piece of
information given on the Website. Images or figures of products, goods and
services in the Website are for and by reference ONLY and actual product may
differ from the corresponding image/figure exhibited on the website. The
Website disclaims any liabilities arising out of any discrepancies to this end
to the fullest extent permitted by law. Any short term or long term promotional
activities or offer(s) are by default valid for a single order within the
offered time frame under any specific account of jitben.com, although we
reserve the right to change this policy at any time without prior notice. Any
suspicious or abusive practice from your account/ under your patron during any
offer or promotion might result in cancellation of your order. In this case, we
(jitben.com) reserves 100% right to do so for protecting the benefit of other
customers. Account that tends to abuse any offer or promotional activities by
any means on our platform (jitben.com) can also get terminated from our online
platform. Discount code(s) offered to any/all segment of customer(s) through
different marketing channels might get disabled or extended by us (jitben.com)
at any time without any prior notice. Any
voucher discount code can only be applied once. The leftover amount will not be
refunded or used for the next purchase even if the value of the order is
smaller than the voucher value. The delivery charge may vary or may be changed
time to time. Customer has to agree on the changed charges.
Website (jitben.com)
Policies, Modification, and Severability
You are requested to review our other
policies that are posted on this site. The authority (jitben.com) reserves the
right to make changes to our site, policies, T&C at any time. If any of
these T&C shall be deemed invalid, null and void or for any reason
unenforceable, that condition shall be deemed severable and shall not affect
the validity and enforceability of any remaining terms and conditions. If you
use jitben.com, you will be responsible for maintaining the confidentiality of
your username and password and also you will be responsible for all activities
that take place under your username/ account and you will be under the
obligation to restrict access to your computer or mobile phone to prevent
unauthorized access to your account. You should inform us immediately if you
have any reason to believe that your password has become known to anyone else,
or if the password is being, or is likely to be, used in an unauthorized
manner.
Some Additional T&C:
·
You (customer/user/client) should not
use our website (jitben.com) at all that causes, or is probably going to cause,
the site or access to it to interfere, harmed or disabled in any capacity. You
should not exercise anything that may hurt or conceivably hurt the website, its
workers, officials, partners or some other lawful gathering or in a roundabout
way connected with the Site or access to it to be interfered, abused or
weakened in any capacity. You understand that you, NOT us, are answerable for
every single electronic correspondence and substance sent from your PC/ account
to us and you should use jitben.com for legal purposes as it were.
·
Our website (jitben.com) might have
cookies. You should have cookies allowed on your computer in order to all
functionalities on this website to work properly.
·
We (jitben.com) do not give one-hundred per
cent quality assurance of products that we do not produce. Nonetheless, we use
our best endeavors to control the highest quality. We have confidence in the
manufacturers/ vendors/ suppliers that they are fully capable of assuring the
quality of every product;
·
Allergens – Jitben.com is
not bound to provide ingredients’ information or allergen information on its
e-shopping site. Moreover, jitben.com does not guarantee that the
products/Goods sold by the vendors are free of allergens. If you have
allergies, allergic reactions or dietary restrictions and requirements, please
contact the Vendor or physician or dietary expert before placing a PO with jitben.com.
·
If any user, at the time of receiving
the order delivery, finds any product injurious/ threatening to health/ life/
security, we will take full responsibility and will accept return of that
product. However, if you face any threat after one day of the delivery of item
(s), we will consider it as a lacking within the quality assurance from the
manufacturers or suppliers;
·
Except for where noted otherwise, the
list price or displayed price for products/goods/ services on jitben.com
website represents the full retail price and for some products the wholesale
price listed on the product itself, suggested by the manufacturer or supplier,
or as per standard industry practice. The list price or displayed price is
reasonable price estimation and may or may not represent the prevailing price
in every area on any particular day.
·
No
addictive or prohibited substance will be sold on the site; no arrangement for
online betting or online gambling will be made on the site.
·
The T&C together with the Privacy Policy,
any Order Form and Payment Instructions constitute the entire agreement between
you (customer/user) and us (jitben.com). No other T&C whether expressed or
implied shall form part of this Contract / agreement. In the event of any
conflict between the T &C and any other conditions/expressions on the
Website (jitben.com), the T &C shall prevail;
·
If any terms or conditions of this document
(T&C) appear/ become invalid, illegal or unenforceable, the parties
(customer, users, clients, jitben.com) hereby agree that such term or condition
shall be deemed to be deleted and the remainder of the agreement ( the T&C)
shall continue in force without such term or condition.
·
This T&C and our contract and all
non-contractual obligations arising out of or connected to them shall be
administered by and construed as per the laws of Bangladesh. Both we (jitben.com)
and you (customer/user/client) hereby submit to the non-exclusive jurisdiction
of the Bangladesh Courts.
·
All dealings, correspondence and contacts
between us shall be made or conducted in the English language. In case of any
dispute regarding the Terms and Conditions (T&C), the English version of
this document shall prevail. The English language version of this T&C shall
administer all relevant aspects and shall prevail in case of any contradictions
with the translated Bengali version.
Limitation of liability
clause:
·
A great care
already has been taken to make sure the information offered on this website (jitben.com)
is correct, thorough, and error-free. We sincerely apologize for any error of
omission or unintentional mistakes that may have occurred;
·
By accepting these T&C you agree to
relieve us from any liability whatsoever arising from your use of information
from any third party, or your use of any third party website, or your
consumption/ purchase of any products from us;
·
We disclaim any
and all obligation to you for the supply/ delivery of product or Goods or
Services to the fullest extent permissible under applicable law. This does not affect
your legal rights as a consumer. If we are found liable for any loss or damage
to you such liability is limited to the amount you have paid for the relevant
product, goods or services. We cannot accept any liability for any loss, damage
or expense, including any direct or indirect loss such as loss of profits to
you, howsoever arising. This limitation of liability does not apply to personal
injury or death arising as a direct result of our negligence.
·
We (jitben.com)
do not agree to take any liability for any delays, failures, errors or
omissions or loss of transmitted information, viruses or other contamination or
destructive properties transmitted to you or any computer systems via jitben.com.
·
We already have
taken all rational steps to prevent the Internet fraud and ensure any data
collected from you is stored as carefully and securely as possible.
Nevertheless, we cannot be held responsible for the extremely unlikely event of
a breach in our secure computer servers or those of third parties.
·
In case of (we
have a reasonable belief that there exists) misapply/ill use of vouchers and/or
discount codes or in suspected instances of scam/deception/fraud, the authority
(jitben.com) may cause the customer to be blocked immediately and reserves the
right to refuse upcoming service. Moreover, should there be any ill use / abuse
of vouchers or discount codes, jitben.com reserves the right to seek
compensation from any and all violators.
·
Offers (, such as
half-price, discount, seasonal, buy-one-get-one and so on) are subject to our
discretion and may be withdrawn at any time and without prior notice.
Trademarks and Copyrights:
This T&C, all
images, designs, video clips, trademarks, marketing materials, data
compilations, logos, expressions or ideas displayed on the website, (whether
registered or unregistered) are the intellectual property of jitben.com. You
CANNOT copy, use, upload, replicate, republish, post, transmit, distribute, or
modify these in any way without written consent from jitben.com. The entire contents of the Site are
protected by copyright as a collective work under Bangladeshi copyright laws
and international conventions. All rights are reserved.
Termination of Contact
In addition to any other
legal or equitable remedies, jitben.com may well, without prior notice to you,
immediately terminate the “Terms & Conditions” or revoke any or all of your
rights granted under the Terms & Conditions. Upon any termination of this
Agreement, you shall immediately cease all access to and use of the Site and we
(jitben.com) shall, in addition to any other legal or equitable remedies,
immediately revoke all password(s) and account identification issued to you and
deny your full or partial access to and use of jitben.com Website. Any
termination of this agreement shall not affect the respective rights and
obligations of the parties arising before the date of termination. You
furthermore agree that the Site shall not be liable to you or to any other
person as a result of any such suspension or termination. If you are
dissatisfied with the Site or with any terms, conditions, rules, policies,
guidelines, or practices of jitben.com in operating the Site, your sole and
exclusive remedy is to discontinue using the Site.
